Active Customer Engagement
Place the highest emphasis on critical customer touch points through timely, focused communications via email, text messaging, direct mail and phone calls we ensure delivery of your dealership message “at the right time” and “in the right way.”
Flexible Messaging OptionsWork closely with TCC to setup the preferred communication method for each customer touch point. Depending on your dealerships preferences and budget every point of contact can be customized from automated emails to live phone calls.
Automated CommunicationsService Department WelcomeWhen your dealership sells a car to a new customer it is just the beginning of the customer life-cycle. Welcome them to your service department with open arms by letting them know you are there for any of their vehicle needs and help schedule their first service appointment.
Maintenance & Service RemindersNotify your customers to come in for factory recommended service with automated timely communications, making appointment scheduling a no-brainer for customers.
Scheduled Appointment RemindersReduce the number of missed appointments with automated email and phone reminders.
Missed Appointment ReschedulingDon’t let customers that miss a scheduled appointment slip through the cracks because they already know they need service done. Have TCC get them back on the calendar.
Declined Service RemindersCustomers do not always have all the recommended services performed during their visit due to the lack of funds or other reasons. Remind them that the declined services are important and make scheduling an appointment easy with live phone calls and email.
Triggered Email CampaignsCreate custom email campaigns to go out automatically for holidays, birthdays or when customers meet a certain criteria for no additional cost!
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Appointment Scheduling
Simplify scheduling by enabling customers to schedule appointments for service and repairs at their convenience.
Responsive Appointment Scheduling
Embed a custom branded online appointment scheduling system into your dealership website. Customer-friendly responsive design makes it easy to book appointments from mobile devices, tablets or desktops computers.
Portal allows customers to view previous history, choose from integrated Good/Better/Best service packages, indicate transportation needs and schedule in real-time based on availability. Send out automated appointment email confirmations.
Portal allows customers to view previous history, choose from integrated Good/Better/Best service packages, indicate transportation needs and schedule in real-time based on availability. Send out automated appointment email confirmations.
Flexible Advisor, Technician Scheduling
Tailor advisor and capacity settings to book appointments with the way your service department operates. Control appointment availability down to the smallest detail, making appointments and customer expectations work in your favor, not against you.
OEM Maintenance Menu Integration
Seamless Good/Better/Best OEM maintenance menu integration built-into the appointment scheduling process. Menus are upgradeable to include all manufacturer makes and model service recommendations.
Customer Rewards Program
Increase loyalty and retention through a customer rewards program that provides a practical incentive model to keep customers buying from you.
Automated Point Tracking & Redemption
Based on dealer set preferences and incentives customer reward points are automatically tracked, making it a seamless experience for your staff and customers alike.
Increase Customer Loyalty & Email Capture Rate
Incentivize customers to provide email addresses for reward notifications increasing visit frequency and spend. Custom enrollment campaigns to existing customers to kick-start program.
Increase Customer Equity
Set rewards to track throughout the customer lifetime to be used towards trade-in values.
