Customer Retention
Place the highest emphasis on critical customer touch points through timely, focused communications via email, text messaging, direct mail and phone calls we ensure delivery of your dealership message “at the right time” and “in the right way.”
Flexible Messaging OptionsWork closely with TCC to setup the preferred communication method for each customer touch point. Depending on your dealerships preferences and budget every point of contact can be customized from automated emails to live phone calls.
Automated CommunicationsService Department WelcomeWhen your dealership sells a car to a new customer it is just the beginning of the customer life-cycle. We welcome them to your service department with open arms by letting them know you are there for any of their vehicle needs and help schedule their first service appointment.
Maintenance & Service RemindersNotify your customers to come in for factory recommended service with automated timely communications, making appointment scheduling a no-brainer for customers.
Scheduled Appointment RemindersReduce the number of missed appointments with automated email and phone reminders. Customers respond better to text message appointment reminders, but we also offer email reminders, and phone call reminders. We communicate using the methods your customers prefer.
Missed Appointment ReschedulingDon’t let customers that miss a scheduled appointment slip through the cracks. They know they need service done, but sometimes life gets in the way. We'll work hard to get them back on the calendar.
Declined Service RemindersCustomers do not always have all the recommended services performed during their visit due to the lack of funds or other reasons. Remind them that the declined services are important and make scheduling an appointment easy with live phone calls and email.
A-la-carte Email CampaignsCreate custom email campaigns to go out automatically for holidays, birthdays or when customers meet a certain criteria for no additional cost!
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