Inactive Customer Recovery

Up to the Minute Reporting While we Bring your Customers Back

Live Calls that Bring Back your Customers

TCC's industry trained USA based professional call center agents contact your inactive or "lost souls" customers live to invite them back to dealership. We might not win all of them with the first call but we win a lot of them with persistence and professionalism. We record all the calls and you will have access to every single communication. Also, we do not take credit for customers that would have come back regardless. Our reporting shows:

Scientifically who would have come back regardless of our effort and who we brought back additionally
How many calls have been completed
Call result type, including appointments booked
Exactly how many inactive customers we have returned to you
Individual ROs, with the dollar amounts based on our efforts
Overall ROI

Who Do We Call?

We know that customers leave. We also know that winning them back with a well-timed call is an art. We have perfected this art over a few decades and guarantee it. Dealership BDC's dread calling the inactive customer list, but we love it. Why?

Practice makes perfect. We have made well over 20.5 million calls
We do not give up after one attempt; our unique algorithms re-queue calls at the right time
We are highly trained to listen and understand why the customer has not come back
We have a clear message to the customer, approved by you