Inactive Customer Recovery

Up to the Minute Reporting While we Bring your Customers Back

Live Calls that Bring Back your Customers

Once our professionally trained agents contact your customers, you will have access to our reporting. We will provide you an organic return rate baseline, derived directly from your data-base prior to starting services. With TCC you will see:

Who would have come back regardless, and who we brought back additionally
How many calls have been completed
Call result type, including appointments booked
Exactly how many inactive customers we have returned to you
Individual ROs, with the dollar amounts based on our efforts
Campaign ROI

Who Do We Call?

We know that customers leave. We also know that winning them back with a well-timed call is an art. We have perfected this art over a few decades and guarantee it. Dealership BDC's dread calling the inactive customer list, but we love it. Why?

Practice makes perfect and we have done well over 20.5 million calls
We do not give up after one attempt; our unique algorithms re-queue calls at the right time
We are highly trained to listen and understand why the customer has not come back
We have a clear message to the customer, approved by you