ROAD TO RECOVERY - MONTHLY SPECIALS

From Surviving to Thriving

Imagining the post-COVID-19 landscape

As the world emerges from the COVID-19 pandemic and states start to relax their shelter-in-place orders, Automotive dealers' strategic focus should now turn to what the competitive market will look like in the aftermath.

Dealers must re-open, assure the customer of their sanitization processes and rethink staffing needs. The pandemic and its aftereffects will force dealerships to be leaner. We need to rethink all job functions and assess what needs to be done in-house versus outsourcing and lowering costs. We also need to recover revenue fast. It is not enough to recover revenue gradually as the crisis subsides. We need to fundamentally rethink the revenue profile, position for the long term, and get ahead of the competition.

We at Total Customer Connect understand the gravity of the situation and are here to help automobile dealerships rebound from this crisis. As a member of this industry for over 20 years we are deeply invested in its continued success. We understand that our existence is dependent on a healthy dealership business environment. There will be a day soon that we all thrive and prosper. In the meantime, to help our dealers cope with this severe situation we are offering all of our services including the essential services listed below at a 50% discount for the first 30 days and extending this discounts for the first 180 days on a sliding scale. With our 100% Satisfaction Guarantee you can enroll with confidence and supplement the much-needed customer communication services you need.

$395^* / month

Monthly Recall Data

• Up to 1000 recall records based on DMS customers (DATA ONLY)
• FREE^* BDC Software (up to 3 seats) with call allocation and performance tracking is included
• Custom call lists are additional $75 / list

^* Plus DMS feeds (not marked up by TCC)

$1,370^* / month

Live Recall Program

Pay to Stay

Pay to Stay Guarantee!

Try the service for 30 days. If you don't believe the program delivered value, you don't pay.

DMS fees are not waived for "Pay to Stay" services

• COVID-19 related health and safety informational email and text messages
• Email and text messages targeting up to 500 recall customers from DMS
• Live outbound calls targeting up to 500 recall or qualified pre-paid maintenance customers. For optimal results customers will be called up to twice per month

^* Plus DMS fees (not marked up by TCC. Not waived for "Pay to Stay" services)

 TURBO  Live Recall Program

$2,345^* / month

Supercharge your Live Recall Program and deliver up to 1000 live outbound calls and up to 1000 email and text messages to maximize your reach!

^* Plus DMS feeds (not marked up by TCC)

Pay to Stay Guarantee!

Try the service for 30 days. If you don't believe the program delivered value, you don't pay.

DMS fees are not waived for "Pay to Stay" services

AI-Assisted Digital Action Plan

• AI-driven analysis of all Digital Strategy for maximum performance and account optimization.
• Laser focused Campaigns generating calls, leads and traffic to achieve dealer defined objectives.
• Variable Marketing Platform to reach the right customers online.
• AI-maximized budget allocation to minimize spend across multiple platforms.
• End-to-end ad tracking implementation & reporting.
• Ongoing campaign optimization using AI technology (400+ automated changes on a monthly basis).
• Social Media Management, engaging your organic opportunities and improve customer loyalty.

$2,000 advertising budget
TCC will co-op 50% of total advertising budget paid directly to digital marketing platforms
Dealer pays TCC 25% of verified additional revenue

ROAD TO RECOVERY - Bonus Specials

$395^* / month
 

Virus Free Communication

• Health and safety informational emails & text messages.
• Live outbound calls to put your customers minds at ease at $1.65 / each
• $795^* / month
  Include health and safety video in emails. Video will be branded for dealership and include standard content that can be altered to some extent. Requires 1-2 weeks lead time

^* Plus DMS feeds (not marked up by TCC)

$595^* / month
+$0.10 / transaction

Touchless Check In / Check Out

• Allows customers to self-check in online using their own phones / devices
• Mobile / online bill pay
• Reduces the need for in-person interaction, includes text messaging
• $795^* / month for customers using 3rd-party OLA

^* Plus DMS feeds (not marked up by TCC)

COVID-19 Recapture Plan

$1.65^* / call

Customers will be profiled and a live call along with emails will be placed to the customers that missed their regular service visit while Shelter-in-Place order was in effect.

^* Plus DMS feeds (not marked up by TCC)